SHIPPING

Processing Time: We strive to process and ship your order as quickly as possible. Our processing time is typically 1-2 business days from the time your order is received. Please note that processing times may be longer during busy periods or holidays.

Shipping Schedule: We offer shipping services three times a week, on Mondays, Wednesdays, and Fridays.

Shipping Methods: We use reputable shipping services to ensure safe and reliable delivery of your orders. The shipping method will depend on the size, weight, and destination of your package.

Shipping Rates: Shipping rates are calculated based on your order. The applicable shipping charges will be displayed during the checkout process. We may offer free shipping promotions from time to time, which will be clearly stated on our website.

Shipping Restrictions: We currently ship within New Zealand and select international destinations. However, there may be certain locations or items that we are unable to ship to due to legal restrictions or courier limitations. If we are unable to ship to your location, we will notify you promptly and provide a full refund for your order.

Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries. We are not responsible for any delays or additional shipping charges incurred due to incorrect or incomplete addresses provided by the customer.

Order Modifications and Cancellations: Once an order has been placed, it may not be possible to modify or cancel it. If you need to make any changes, please contact our customer support as soon as possible, and we will do our best to assist you.

Lost or Damaged Packages: While we take great care in packaging and shipping your orders, unforeseen circumstances may occasionally lead to lost or damaged packages. If your package is lost or arrives damaged, please contact us immediately, and we will work with you and the courier to resolve the issue.

Customs and Duties: For international orders, please note that customs duties, taxes, and fees may be levied by the destination country. These additional charges are the responsibility of the customer. Please check with your local customs office for more information on potential charges.